Frequently asked questions
We made signing up simple. Simply create a login account, complete your profile and undergo a quick KYC and AML check and you are good to go.
Once KYC and AML checks are completed, you can start your first transaction. Simply click Create Escrow button on your screen. An email will be sent to notify your counterparty.
By using our web application, you agree to both the Terms and Standard Escrow Agreement.
After creating and agreeing on your escrow transaction, you can view your detailed transactions by clicking on 'See Details' on your dashboard!
You can see the status of your escrow transaction. If there is an action that is required by your end, there will be a button appearing on the top right of the page.
i) Transfer - to fund your escrow account
ii) Release/Return- to release funds to your counterparty after completing transactional terms.
iii) Withdraw - You are able to withdraw your funds after you and your counterparty click on 'Release.'
Should a 'Release' and 'Return' be clicked, the Escrow transaction will go into a dispute. ESCROW SG will then step in as the neutral third-party to resolve the dispute.
Note. you may use the "Discussion" tab on the page details to resolve the disagreement.